International Medical Graduate (IMG) - Patient Care Coordinator

Job title:         International Medical Graduate (IMG) - Patient Care Coordinator

Two Openings:

1.     IMG Patient Care Coordinator, Personal Health Assessment and Healthspan

2.     IMG Patient Care Coordinator, Menopause and Pelvic Health

Location:            Midtown Toronto 

As a new, private health clinic for women, we are seeking two energetic, full time IMG Patient Care Coordinators to join our midtown Toronto clinic.

As an IMG Patient Care Coordinator, you will foster a caring and supportive environment where patients will feel seen, heard, and empowered. You will be the personal health ‘concierge’ for patients during their time in the clinic. You will exhibit a passion for women’s wellness and be a key contributor to our inclusive culture and ongoing success. 

Imperative to the success of our clinic is a skilled dedication to patient needs and the patient experience. You will actively build a culture of warmth, commitment, respect, and gracious care. Patients will have a seamless experience through our health offerings. Patients should feel welcome to give feedback to help us achieve our goals for continuous quality improvement. As a centre of excellence in women's health, you will confidently navigate feedback to ensure patients reach their personal health goals.

Your key responsibilities 

·       You will be a primary point of contact for patients, including telephone intakes and ensuring patients move seamlessly through in-person appointments.

·       Provide current and prospective patients with information about clinic services and ensure patients are scheduled within the most appropriate program offering. 

·       Collect and document medical history in the EMR. 

·       Provide warm, personal service by guiding patients through testing procedures, room allocations, and offering assistance as needed throughout their time at the clinic. 

·       Serve as the follow-up contact for any questions or concerns after appointments. 

·       Work closely with clinic team members to develop and implement strategies that enhance patient experience.

·       Provide patient-oriented care in accordance with the College of Nurses of Ontario standards or other regulatory body to which you are a member. 

·       Provide follow up and episodic care including by text, telephone, and in person, as directed by the Physicians and other health care providers.

·       You will: 

o  warmly greet patients, take vitals, and establish a caring experience 

o  conduct phlebotomy 

o  prepare patients and rooms and assist with medical tests (for example, gynecological procedures, cardiac assessments/stress tests, DEXA) 

o  administer infusion medications 

o  communicate medical plans to patients as articulated by the Physicians and other health care providers 

·       Commitment to evidence-based practice and professional growth and development.

·       Exhibit a passion for women’s wellness as they age.

A bit about you 

·       Medical Assistants with a minimum of 5 years experience will be considered.

·       International Medical Graduates will be considered if eligible to work in Canada.

·       Phlebotomy certification is required.

·       Proficiency with an EMR; experience with Telus CHR is an asset, training will be provided. 

·       Current CPR certification. 

·       Strong clinical assessment, critical thinking, and problem-solving skills. 

·       Excellent communication skills (both written and verbal). 

·       Excellent attention to detail.

·       Exhibit a passion for making a difference in the lives of patients.

·       Commitment to ongoing learning and innovation. 

·       Able to collaborate with other allied healthcare professionals to provide comprehensive and holistic patient care, demonstrating a team-oriented approach.

·       Able to adapt to a dynamic and changing environment, demonstrating flexibility in approaches and willingness to adjust to ensure optimal patient care.

·       Committed to an equitable, diverse, and inclusive environment within the clinic. 

·       Value and respect unique backgrounds, perspectives, and the needs of all patients and colleagues.

The annual salary for this role will be 65,000-70,000.

If you are excited about this opportunity but your experience does not align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Lume is an equal opportunity employer dedicated to diversity and to providing an inclusive workspace for everyone. Please let us know if you require any assistance or accommodation during the recruiting and hiring process.

Interested applicants are asked to submit their resume and cover letter to paloma@anchor-hr.com

Within your cover letter, please include why you are interested in this opportunity, what excites you about the opportunity and why you believe you would be a good fit for the Lume team.

We thank you for your interest, however, only those selected for an interview will be contacted.