Clinical Services Supervisor - Cancer Center 4th Fl Perelman at Penn Medicine

**Description**

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

**Job Title:** Clinical Services Supervisor

**Department:** Cancer Center 4th Fl Perelman

**Location:** Perelman Center for Advanced Medicine-3400 Civic Center Blvd

**Hours:** Full Time Day Shift

Summary:

+ The Clinical Services Supervisor will be responsible for supporting the day-to-day operational needs of the outpatient practice including staffing coverage, office and medical supply inventory management, physician room assignments, and provider schedules. This individual is responsible for providing high-quality patient care and maintaining a patient-focused environment. The Clinical Services Supervisor will provide direct oversight to the ancillary staff and support planned and unplanned vacancies to ensure optimal workflow is preserved in the clinic. In the absence of the Practice/Clinical Manager, the Clinical Services Supervisor may take on additional responsibilities.

Responsibilities:

+ Operations

+ Supports the Practice and Clinical Manager with the day-to-day operational needs

+ staffing, assuring appropriate coverage, providing backup as needed

+ physician room assignments

+ ongoing Template management, Provider schedules

+ office supplies and medical supplies, maintaining inventory and supply ordering

+ Regularly reviewing work processes to ensure the efficiency of workflow, implementing best practices

+ Effectively works with Manager to establish, implement, and maintain practice policies, and procedures

+ Ensuring compliance with quality and safety, and regulatory requirements

+ Support patient transitions (direct admits, procedure scheduling, bed management, and partnership with Penn Transfer System and designated hospital

+ Oversight

+ Directly managing the staff

+ Responsible for the recruitment and retention of staff

+ Ensures new hires are provided adequate training to display competence

+ Clearly defines work expectations, and provides real-time feedback

+ Assist staff in addressing challenges and skill deficits

+ Encourages continuous growth and change management

+ Patient Care

+ Maintain appropriate clinical credentials to fulfill front-line duties as applicable

+ Responsible for filling planned and unplanned MA vacancies to ensure optimal patient workflow in the clinic

+ Promptly rooms patient, reviews past medical, surgical, family, smoking history, allergies, medications, medication refills, vital signs, referrals, pre-certification

+ Observes patient condition and communicates any abnormal data or changes to Provider

+ Specimen management, responds to emergency code situations

+ Cleans, and disinfects equipment according to protocol

+ Where applicable and within the scope of certification/licensure, assist with in-office procedures and patient care

Credentials:

+ MA Certification (Required)

+ Basic Cardiac Life Support (Required)

Education or Equivalent Experience:

+ H. S. Diploma/GED (Required)

+ And 5+ years Outpatient clinic experience required (Relevant education may be considered in lieu of experience)

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

REQNUMBER: 223450