Assistant Nurse Manager- HUP Rhoads 7 Surgical Unit- Full-Time at Penn Medicine

**Description**

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Summary:

The Penn Medicine Recruitment Team is seeking a Full-Time Assistant Nurse Manager for our Rhoads 7 Surgical Unit at The Hospital of the University of Pennsylvania!

+ The Assistant Nurse Manager functions as the off shift extension of the unit manager and is responsible and accountable for the continuity of nursing management principles, policies and procedures including employee, patient, family and visitor safety.

Responsibilities:

+ Employees Satisfaction

+ Supports the Nurse Manager in supporting employee satisfaction by:

+ Regularly meets with employees to improve communication and to build productive relationships.

+ Continuously communicates to staff the importance of patient satisfaction, quality of care, and sound financial performance; and champions our successes and priorities for improving performance in meeting and exceeding patient and customer expectations.

+ Analyze employee satisfaction data and identify opportunities for improvement.

+ In collaboration with Nurse Manager works with staff to develop action plans.

+ Implement and follow through with action plans.

+ Manage & eliminate process workarounds.

+ Focus energy on collaboration and not blame.

+ Internal Partnerships:

+ Works with HUP clinical leadership in developing programs, services and initiatives to anticipate future customer needs, build customer loyalty and generate profitable growth.

+ Supports standards and drives operational integration of programs by ensuring alignment of communication to Nursing and Non-Nursing Leadership.

+ Supports the Nurse Manager in establishing/updating processes and work practices for the unit/department:

+ Manage and eliminate process workarounds by appropriately and consistently sharing with organizational partners the issues, which require their attention.

+ Review survey comments and data and identify opportunities with staff for improvement within the unit's span of influence.

+ Supports the Nurse Manager in managing team and individual performance in alignment with the UPHS vision of service excellence:

+ Drive patient/client loyalty and physician referral by ensuring staff under your supervision understand the UPHS commitment to service, their own work processes, and have the necessary skills to meet service expectations.

+ Focus energies on collaborating in problem resolution rather than finding blame.

+ Manage patient/client complaints and provide timely follow up to ensure satisfaction.

+ Ensure that staff understand and demonstrate service recovery commitment.

+ Supports the Nurse Manager in establishing/updating processes and work practices for the unit/department by:

+ Building work practices and team processes based on the Institute of Medicine's (IOM) Six Aims for Improvement:

+ Safe: avoid injuries to patients form the care that is intended to help them.

+ Effective: provide services based on scientific knowledge.

+ Patient-Centered: provide care that is responsible to individual patient preferences, needs and values and assuring that patient values guide all clinical decisions.

+ Timely: reduce waits and sometimes-harmful delays for both those who receive care and those who give care.

+ Efficient: avoid waste, including waste of equipment, supplies, ideas, and energy.

+ Equitable: provide care that does not vary in quality because of personal characteristics such as gender, ethnicity, geographic location or socio-economic status.

+ Support patient flow iniatives to assure safe and timely placement of patients (census reconciliation, communication with off-shift coordinator, bed turnaround time).

+ Communicate, reinforce, and update as necessary environment of care procedures, (e. g., safety, security, hazardous materials, emergency, medical equipment, and utility management.)

+ Continuously improve unit/department operations to maintain and exceed internal/external regulatory compliance and achieve clinical excellence.

+ Participates in and supports patient safety goals and initiatives (FMEA, RCA).

+ Problem solves unit-staffing needs.

+ Supports the unit staffing needs when necessary by taking a patient care assignment.

+ Maintains clinical competence for patient population served on the unit.

+ Supports the Nurse Manager in managing team and individual performance in alignment within the Institute of Medicine's (IOM) Six Aims for Improvement.

+ Communicates roles, accountabilities and performance measures to all staff.

+ Review unit dashboard with Nurse Manager monthly and communicate to the staff, action plans to improve performance.

+ Train staff in PORTs and encourage and use as intended to capture patient safety trends.

+ Supports the Nurse Manager in ensuring regulatory compliance:

+ (In partnership with Leadership Team)

+ Ensures compliance with all federal, state and local regulatory standards and requirements, including TJC, Department of Health, funding agencies, FDA, HIPAA, HCFA, DPW and others.

+ Demonstrates understanding of Magnet standards and aligns organization to meet them.

+ Supports the Nurse Manager in facilitating change management in the unit/department:

+ Communication plans are effectively implemented

+ Ensure appropriate follow-up of major issues

+ Manage routine and crisis communications throughout the entity/unit as they arise

+ Evaluates effectiveness of change and implementation plans.

+ Nursing Leadership

+ Participates in the selection, career development and annual performance review of their staff and peers as requested.

+ In collaboration with physician and administration proactively promotes efforts to improve cost effective quality patient care.

+ Shared Governance:

+ Support unit council chair, providing problem solving, conflict resolution and meeting management support.

+ Assumes accountability for scheduling release time for clinical nurses to attend Shared Governance Council meetings.

+ Tracks clinical nurse release time for council meetings for budget monitoring and future budgeting considerations.

+ Facil