Patient Services Rep

Responsible for organizing and operating the office systems related to appointment scheduling, patient intake including data verification, charge entry and cash collection, statistical tracking office communications, word processing and filing of patient records.

ESSENTIAL RESPONSIBILITIES1. Receive patients in a professional and caring manner.2. Gather and update information regarding demographics and insurance in a respectful and confidential fashion.3. Schedule and confirm appointments.4. Obtain authorization and pre-certification.5. Document and follow up on referrals.6. Document and follow up on no-shows and cancelations.7. Answer telephone using proper phone etiquette and direct calls accordingly.8. Maintain content and organization of medical records.9. Register patients, collect payments from patients, post charges according to procedures, provide receipts and appropriately document all financial transactions. This includes cash reconciliation and bank deposit preparation.10. Order clerical and clinical supplies and maintain records.11. Monitor waiting rooms and keep patients informed as to schedule delays.12. Advise families regarding obtaining Medicaid coverage and/or Nemours Financial Assistance for their children.13. Assist with arrangements for transportation14. Assist with patient flow.15. Prepare office communications16. Participate in quality improvement activities17. Filing of patient charts, correspondence and related documentation scan documents into EPIC.18. Maintain inventory of supplies and forms19. Open and sort mail, lab reports and consultation reports. Stamp "received" and distribute for Provider review.

ADDITIONAL REQUIREMENTS

PERFORMANCE SKILLS1. Accepts feedback2. Asks questions for clarification3. Gives accurate information4. Makes suggestions for improvements5. Is willing to accept change6. Works as a team member7. Uses listening skills8. Manages resources prudently9. Takes direction10. Thinks pro-actively11. Establishes positive rapport with patients and families, uses AIDET12. Reports to duty promptly and utilizes time effectively to provide clerical support13. Utilizes sick and vacation days appropriately14. Participated in conferences/in-services15. Attends staff meetingsPOSITION QUALIFICATIONS*High School diploma or equivalent

2 years minimum medical experience

*Computer/typing skills required

*Clerical experience in a physician's office preferred; EPIC experience preferred