Associate Medical Director - Urgent Care Network

At GoHealth Urgent Care, we GO above and beyond for our patients, communities and team members to ensure effortless, personal and connected experiences. That's why we partner with the most innovative and integrated health systems and staff our centers with the most knowledgeable providers.

GoHealth Urgent Care has partnered with Hartford HealthCare, Connecticut's most comprehensive healthcare network, to create a substantial network of urgent care centers throughout Connecticut that put patients and providers first, through delivering superior care and convenience. The partnership provides patients with greater access to innovative urgent care through state-of-the-art technology and unique patient access tools, such as online registration and appointment scheduling.

We’re looking for a second Associate Medical Director (MD/DO) to join our welcoming and diverse community of Providers. This is a 50% clinical, 50% admin position.

The Associate Medical Director (AMD) assists in the managing and directing of all clinical services and is primarily responsible for the quality of care and all issues related to the clinical caregivers. The AMD collaborates across and within regions to share resources, implement improvement initiatives, and optimize clinical, financial, operational and customer service performance. This position is eligible for a clinical and administrative bonus.

GoHealth Urgent Care is a different kind of practice.

• Partnering with Hartford HealthCare allows us to reach beyond the episodic patient treatment of traditional urgent care.
• Our state-of-the-art centers are beautiful, patient-friendly and equipped with imaging, labs and an advanced Epic EMR.
• Our patient satisfaction scores validate our focus on the quality of care.

Essential Functions:

• Collaborate with the Medical Director and Hartford HealthCare-GoHealth Urgent Care leadership to address site-specific issues with both targeted and generalized measures to improve performance.
• Mentors new and existing employees in important aspects of care include EMR functionality, equipment use, clinical care and organizational imperatives.
• Provide direct patient care as a scheduled provider for the requisite number of hours per pay period as stipulated by leadership.
• Respond to volume surges and other unforeseen circumstances to preserve the patient experience and prevent patient reneging.
• Perform chart audits for clinical KPI monitoring at the center, organizational, and individual level as directed by the Medical Director
• Assists in recruitment, provider qualification and training, maintenance of competencies, proficiency testing, and regulatory compliance.
• Completes the regional staffing schedule using available automated tools, and dynamically works to keep staffing at correct levels.
• Analyzes needs for higher or lower staffing tied to volume targets, and monitors NPS scores and complaints to identify positive and negative trends needing intervention.
• Mentors new and existing employees in important aspects of care include EMR functionality, equipment use, clinical care and organizational imperatives.

Minimum Qualifications:

• MD/DO Degree or equivalent from an accredited College of Medicine.
• Completion of Medical Residency with Board Certification required in Emergency Medicine, Family Medicine or Med-Peds.
• Licensed as a physician in the State of Connecticut
• Administrative experience in emergency medicine, urgent care, or a related field, preferably in a major medical center or health system, strongly preferred.
• Outstanding communication and management skills, and an ability to work collaboratively with GoHealth staff, management, health system partners, required