Pharmacy Assistant

SUMMARY: To assist with the technical functions of dispensing prescriptions, assist as appropriate in the delivery of pharmacy services and participate in the maintenance and operations of the Pharmacy as described by the Pharmacy Standards of Practice, and to provide superior, timely, and pleasant service to customers.

DUTIES & RESPONSIBILITIES:

• Customer Service
  • Greet customer promptly and gather prescription information according to Standard Operating Procedures
  • Perform duties in priority according to Role assigned on Role Assignment Schedule
  • Refer to the pharmacist all clinical inquiries, for example, those related to medication purpose, use and recommendations (including prescriptions, OTC’s, and restricted sale products); diseases and conditions; professional fees; and other inquiries as required by law or company policy
• Administration
  • Receive new and repeat prescription orders in accordance with Standard Operating Procedures
  • Prepare and submit orders (e.g. medications, OTC's, special orders) with the exception of controlled drugs and narcotics
  • Adjudicate third party billing, online and manage manual Third-Party Accounts, collecting outstanding monies from customers where necessary
  • Answer telephone, ensuring that appropriate telephone etiquette is observed at all times and referring to a pharmacist when necessary
• Front Shop Merchandising Duties
  • Ordering and maintaining non-prescription merchandise in the dispensary, including stock rotation and the management of expired product
  • Assist with opening/closing the lock and leave panels/gates
  • Assist in removing and replacing patient education and health-related signage
• Prescription Workflow
  • Assist in prescription preparation to company's standards and professional services
  • Data entry for new prescriptions, and managing refill request processing, adjudicate claim to Third Party payor in accordance with the Pharmacy Standards of Practice; Review and adjust third party adjudication records
  • Select medications to fill prescriptions according to Pharmacy Standards of Practice and preferred brand selection
• Inventory Management
  • May be required to perform inventory management, under the direction and supervision of the pharmacist
  • Maintain proper storage of medications within the pharmacy according to 5S principles
  • Ensure stock bottles are put away in accordance with established workflow
• General/Other
  • Provide support and assistance to the Pharmacist(s) as required, ultimately with a view to enhancing the Pharmacist/customer relationship
  • Maintain professional image (dress code) and conduct at all times
  • Promote marketing programs as appropriate and required

Skills & Qualifications

• High School Diploma
• Diploma from a Pharmacy Assistant credited course preferred
• Previous Pharmacy Experience preferred