Health Unit Coordinator, Advanced - DUH 9200 Oncology Overflow

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About Duke University Hospital

Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States and is the number one hospital in North Carolina, according to U.S. News and World Report for 2023-2024. Duke University Hospital is the largest of Duke Health's three hospitals and features 1048 patient beds, 65 operating rooms, as well as comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more.

Duke Nursing Highlights:

The Advanced HUC provides leadership and support at the unit, CSU orentity level. This position collaborates with healthc are providers byperforming a variety of clerical duties to support patie nt care. Dutiesinclude greeting patients and visitors, answering the te lephone,responding to patient's requests, accessing the electronic medic alrecord(EMR), scheduling appointments and providing general clericalsup port as needed by the department. This position will consistentlyexhibit s excellent customer service skills.

A nswer patient signals and relay request to appropriate individual.Place calls for consultations as needed.Understand and is able to use the manu al back up system as needed.Assemble and maintain patient charts from ad mission through dischargePrepare and upload paper documents into the ele ctronic medical record(EMR).Navigate electronic medical record, access p atient information, generatereports, schedule appointments and manage ta sk list.Use available technology to request and coordinate patient trans port.Assign nursing staff to communication systems.Assist in reviewing c lerical duties and responsibilities with staffmembersOrder supplies for the unit; maintain inventory and replenish asnecessary.Copy, file, mail and/or distribute materials as appropriate.Maintain records as required by the unit (i.e. time sheets, continuingeducation information, etc.).Sc hedule maintenance in automated schedule system as directed by NurseMana ger or designeeGenerate reports as directed by Nurse Manager or designee (Example:compliance)Participate in review of activities and processes f or area of work.Assists in implementing changes to effect continual impr ovement inservices provided; and complies with regulatory and legal requ irements.Exhibit professional communication skill when answering the tel ephoneand interacting with patients, visitors and other staff members.Ro und and greet patients each shift and explain their role.Greets patients , visitors, physicians, and employees in a pleasantmanner and refers to appropriate area(s) as needed.Answers phones, screens and refers calls a s appropriate; deliversmessages and provides information to patients, vi sitors and personnelupon request.Assists unit management in tracking inv entory, stocking issues andmaintaining adequate patient care supplies.

Knowledge of HIS proce dures and of manual procedures when the system isdown.Successful complet ion of TJC and other regulatory/designatedrequirements within the probat ionary period.Knowledge and understanding of telephone etiquette.Knowled ge of general clerical practices and procedures.Knowledge of spelling an d medical terminology.Ability to apply specific departmental rules and r egulations relating toverifying, processing and maintaining records and forms.Ability to organize and set priorities.Ability to operate computer terminal and other office equipment.Ability to write legibly.Ability to understand and follow oral and written instructions.Ability to deal tac tfully and courteously with the public. Ability toestablish and maintain effective relationships with other personnel.Ability to function indepe ndentlyAbility to provide instruction and coordinate the work of HUCs.

Duties and responsibilities at t his level include all those of the HUCwith advanced job duties performed successfully and on a regular andongoing basis.Performs unit support du ties in support of Unit LeaderPerforms accounting/financial/billing duti es on an ongoing basisPerforms Notary Public duties as necessary for Duk e Health System workrelated activities (e.g. advanced directives)Assist Nurse Manager in scheduling HUC staffParticipates on Duke University ent ity or Health System committees asrecommended by COD/NMO.Provides feedba ck to Nurse Manager in the hiring, and performanceevaluations of HUC sta ff.Serves as a liaison between HUC staff and other hospital personnel or departments.Coordinates, implements, and assists in developing policies andprocedures related to HUC work in collaboration with Management Team. Conducts audits of work performed by HUCs as directed by NMO/CODPerform other related duties incidental to the work described herein.

Graduation from high school or GED; or an equivalent combination of related education and experience.

Requires one (1) year of successful Duke HUC experience

N/A

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

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Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.